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Chapelstone Zoo Privacy Policy

We are committed to safeguarding your privacy. By using this website or/and our services, you consent to the processing of your personal data as described in this privacy policy. This privacy policy forms part of our terms and conditions of use; by agreeing to our Terms and Conditions you also agree to this privacy policy.

Table of contents

This privacy policy is based on the Data Protection Act 2018 (DPA 2018), and the UK General Data Protection Regulation (UK GDPR). These regulations affect how we use and store information. It covers all data, whether electronic or paper based.

Notification of data breaches

GDPR leglisation requires us to notify the Information Commissioner’s Office within 72 hours of first having become aware of the breach here that is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify customers “without undue delay” after first becoming aware of a data breach.

Definitions

  • Personal data – any information relating to an identified or identifiable natural person.
  • Processing – any operation or set of operations which is performed on personal data or on sets of personal data.
  • Data subject – a natural person whose personal data is being processed.
  • Child – a natural person under 16 years of age.
  • We/us (either capitalized or not) refers to Chapelstone Developments Ltd.

Data protection principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent.
  • Our processing activities have lawful grounds.
  • We always consider your rights before processing personal data and will provide you information regarding processing upon request.
  • Processing is limited to the purpose. Our processing activities fit the purpose for which personal data was gathered.
  • Processing is done with minimal data. We gather and process the minimal amount of personal data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data longer than needed.
  • We do our best to ensure the accuracy of data.
  • We do our best to ensure the integrity and confidentiality of data.

Information we collect from you

When you complete any online forms on this website or send us an email we only collect and store the information needed to fulfill your request and/or complete your order. This website is non-transactional so no order details or payment information is stored anywhere.

How we use any information you share on this website

We use your name and email address to respond to any emails about goods and services we may provide to you. Any peronsally identifiable information, e.g. telephone number and/or messaging services, are only stored and used to fulfill your request.

Data subject’s rights

The data subject (you) has the following rights:

  • Right to information: Meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  • Right to access: Meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  • Right to rectification: You have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  • Right to be forgotten: All customers have the right to ask us to remove their details from our records and we are happy to do so. However, we also have a legal obligation to keep financial records for seven years, in those cases we must retain those records.
  • Right to restrict processing: This means where certain conditions apply, you have the right to restrict the processing of your personal data.
  • Right to object to processing: This means, in certain cases, you have the right to object to processing of your personal data, for example in the case of direct marketing (we don’t do this).
  • Right to object to automated processing: This means you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You can exercise this right whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  • Right to data portability: You have the right to obtain your personal data in a machine-readable format or if where feasible, as a direct transfer from one processor to another.
  • Right to lodge a complaint: In the event we refuse your request under the rights of access, we will provide you with a reason. If you are not satisfied with the way your request has been handled please contact us and we will do our utmost to resolve your complaint.
  • Right to help from the UK supervisory authority: The Information Commissioner’s Office (ICO) upholds information rights in the UK.
  • Right to withdraw consent:
    You can manage your consent using the privacy tools below.

Privacy tools to manage your privacy and consent

  • [rcb-consent type=”change” tag=”a” text=”Change privacy settings…”]
  • [rcb-consent type=”history” tag=”a” text=”Privacy settings history…”]
  • [rcb-consent type=”revoke” tag=”a” text=”Click to revoke ALL existing consents (this is immediate and cannot be undone)…” successmessage=”You have successfully revoked your consent. The page will now be reloaded.”]

Cookie declaration

Depending on the consent choices you made when loading this website we may use cookies to personalise content, provide social media features and to analyse our traffic. We may also share information about your use of our site with third party social media, advertising and analytics services who, in turn, may combine it with other information you have provided to them or that they’ve collected from your use of their services.What are Cookies?Cookies are small text files that can be used by websites to make a user’s experience more efficient. The law states we can store cookies on your device if they are strictly necessary for the operation of this website. All other types of cookies require your prior consent. Your consent choices are made in the cookie banner which is displayed when you first visit this website. You can change or withdraw your consent at any time using the links to the privacy tools on this page and via the links in the footer menu on every page on this website.

Third party services

This website uses the following third party services:

  • YouTube:
    The YouTube website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.We use YouTube in expanded data protection mode. According to YouTube, this ensures YouTube does not store any information about visitors before they watch the video. YouTube videos on our website are embedded using a method that does NOT automatically establish a connection to YouTube servers. Every video displays a banner notice informing you that by clicking the play button a connection to YouTube’s servers will be established.On playing any YouTube video embedded on this website, YouTube establishes a connection with the Google DoubleClick network and the YouTube server will be notified which of our website pages you have visited. Furthermore, YouTube will be able to place various cookies on your device or comparable technologies for recognition (e.g. device fingerprinting). In this way YouTube will be able to obtain information about this website’s visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the website and to prevent attempts to commit fraud.If you are logged into your YouTube account while you visit our website, YouTube will be able to directly allocate your browsing patterns to your personal profile.You can prevent this by logging out of your YouTube account before clicking on any embedded YouTube videos on this website.Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control. Our use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6(1)(f) GDPR, this is a legitimate interest. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TTDSG (Germany’s Telecommunication Telemedia Data Protection Act), insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TTDSG. Your consent can be revoked at any time using the privacy tools on this page and via the links in the footer menu on every page on this website. For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy.
  • Google Web Fonts: (local embedding):
    This website uses so-called web fonts provided by Google. These Google fonts are installed on our server and no external connection to Google’s servers is established in order to display the google fonts on this website.
  • Facebook (external link):
    This website includes Facebook social media icons which provide easy access to our Facebook page. These sare “noopener” links which means no referral information is passed to Facebook or analytics software.
  • Instagram (external link):
    This website includes Instagram social media icons which provide easy access to our Instagram page. These are “noopener” links which means no referral information is passed to Instagram or analytics software.

Access to your information

You have the right to request a copy of any information we hold about you. Please email us at enquiries@chapelstone.co.uk